PRIVACY POLICY

Green Travel Agency ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit chezgreentravel.com or use our travel services (flights, visas, hotels, cruises, tour packages, Umrah and Hajj services)..

We may collect the following types of information:

*a) Information you provide directly:*

- Name, email address, phone number/WhatsApp number

- Passport details, date of birth, nationality (for visa, flight, and Hajj/Umrah bookings)

- Payment and billing information

- Travel preferences and special requirements (e.g. dietary, medical, or accessibility needs)

- Any files or documents you attach when contacting us (e.g. via our website contact form)

*b) Information collected automatically:*

- IP address, browser type, and device information

- Pages visited, time spent on the site, and referring website

- Cookies and similar tracking technologies (see Section 5 below)

We use your information to:

- Process and manage your bookings (flights, hotels, visas, cruises, tour packages, Umrah/Hajj)

- Communicate with you regarding your booking, including confirmations, updates, and support

- Submit required documentation to airlines, hotels, visa authorities, and other travel suppliers on your behalf

- Send you promotional offers or updates, where you have consented to receive them

- Improve our website and services

- Comply with legal and regulatory obligations

We may share your personal data with:

- *Travel suppliers*, such as airlines, hotels, cruise lines, tour operators, and ground handlers, as necessary to fulfil your booking

- *Visa and government authorities*, including embassies, consulates, and immigration offices, for visa and travel document processing

- *Payment processors*, to process transactions securely

- *Service providers*, who assist us with website hosting, analytics, and communications (e.g. Google, as referenced in our reCAPTCHA usage)

- *Legal or regulatory authorities*, where required by law

We do not sell your personal information to third parties.

Because travel bookings often involve suppliers and authorities located outside Mauritius, your personal data may be transferred to and processed in other countries. We take reasonable steps to ensure such transfers are handled securely and in line with applicable data protection laws.

Our website uses cookies to analyze website traffic and improve your browsing experience. By accepting cookies on our site, your data may be aggregated with other user data for analytics purposes. You can choose to decline cookies via the cookie banner on our website, though this may affect certain site functionality. You can also manage or disable cookies through your browser settings at any time.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for record-keeping, legal, tax, and regulatory purposes. Passport and visa-related documents may be retained for the period required by relevant authorities.

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security

Depending on applicable law, you may have the right to:

- Request access to the personal data we hold about you

- Request correction of inaccurate or incomplete data

- Request deletion of your personal data, where legally permissible

- Withdraw consent to marketing communications at any time

- Object to or restrict certain processing of your data

To exercise any of these rights, please contact us at admin@chezgreentravel.com.

Our services are not directed at individuals under the age of 18 without parental or guardian involvement. Where we process data of minors (e.g. for family travel or Hajj/Umrah bookings), it is done with the consent and involvement of a parent or legal guardian.

Our website may contain links to third-party websites (e.g. social media pages). We are not responsible for the privacy practices or content of these external sites.